Shipping Policy

About Shippment

1.) Additional Shippment might be added due to different addresses' location.
2.) For estimated ariveal time, please check here (provided by post office).

Estimate Arriving days
Additional Shippment
East Asia
4 - 8 Days
$ 4.95 USD
North America
Mid East Area
5 - 14 Days
$ 14.85 USD
Eurpe
7 - 21 Days
$ 14.85 USD
South America
Africa
Vary by Destinations
$ 19.80 USD

Customer might pay for the customs or regulation fees if necessary.

About Shipping
  1. Your order will be shipped once payment received ONLY
  2. Orders placed after 5:00 PM (UTC +08:00 Taipei) would be handling in second business day
  3. Most items will be shipped by EMS (Express Mail Service). Ship time varies by locations. drugexp-eng.jp / drugexp.com might keep the right to send via International Parcel service when the shippment is not enought to cover the cost.
  4. drugexp-eng.jp / drugexp.com only ship via Post Office. We don't not send by FedEX, UPS, or any other independant messangers.
  5. We close on weekend and other holidays (Please see the calendar in the right bottom coner). All orders placed after 5:00 PM (UTC +08:00 Taipei) at Friday would be handling till next business day.
  6. Shipping might be delayed due to 1.) Out of stock, it usually requires 2-3 days for back order. 2.) Incorrect addresses' information, ex. name or address. 3.) Post office service close for holidays or other natural disasters (ex. serious hurricanes)
  7. drugexp-eng.jp / drugexp.com only send orders to area where has EMS service with Taiwan Post office, for more information about EMS service area, please look at the chart in the buttom of this page.
  8. For customers in areas without EMS service, we might send by Internal Parcel service, which might take more days to arrive. Please send us Email for detail information.
  9. We "DO NOT" send to any address in Taiwan.
  10. drugexp-eng.jp / drugexp.com keep the right to denied orders from areas, where might have higher risk of losing package.
About Resent a Return Order
  1. If the package return due to drugexp-eng.jp / drugexp.com mistake, ex. send to wrong place or sent wrong item. We will resent again with no charge.
  2. If customers not receive the order becuase rejected by custom department. We will refund 100% of the payment and cancel the order.
  3. For customers registered as our member - if customers not receive the order due to customers' mistake, such as, not to claim packages in post office, worng information on receivers', we will deduct benefit point from customers' Drugexp account. Memebership customer won't require to pay the process/handling fee. Resent shippment please refer to the chart blow.
  4. For Non-membership customers - if customers not receive the order due to customers' mistake, such as, not to claim packages in post office, worng information on receivers', we will open another product page for the necessary resent shippment. Non-membership will need to pay first and we will resent again. Resent shippment and necessary fee please refer to the chart below.
  5. Shipment for resent
    Handling / Process Fee
    Resent Shippment
    East Asia
    $ 5
    $ 4.95 USD
    North America
    Mid East Area
    $ 5
    $ 14.85 USD
    Eurpe
    $ 5
    $ 14.85 USD
    South America
    Africa
    $ 5
    $ 19.80 USD
  6. All resent package will be sent after we recive the return one.
EMS Service Area Chart

drugexp-eng.jp / drugexp.com provide EMS service to customers in areas list below

Andorra
Argentina
Armenia
Australia
Azerbaijan
Bahrain
Belarus
Bhutan
Bolivia
Brazil
Brunei
Bulgaria
Cambodia
Canada
Chile
China
Colombia
Costa Rica
Cote D'Ivoire
Czech
Ecuador
Egypt
El Salvador
Estonia
Fiji
French Guiana
Ghana
Guadeloupe
Guam
Guatemala
Hawaii
Honduras
Hong Kong
India
Indonesia
Iran
Ireland
Israel
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Laos
Latvia
Liechtenstein
Lithuania
Macao
Madagascar
Malaysia
Malta
Martinique
Mauritius
Mayuete Island
Mexico
Moldova
Monaco
New Zealand
Nigeria
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Puerto Rico
Qatar
Reunion Island
Romania
Russia
San Marino
Saudi Arabia
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
Sri Lanka
St. Pierre & Miquelon
Syria
Tailand
Tanzania
Togo
Turkey
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Venezuela
Vietnam
Yemen
 

***Chart might change when Post Office adjust their service area.